Shipments and Deliveries

On the Welcome Lover we do everything that we can to ensure that your order is delivered on time, and always in a plain packaging and discreet.

What shipping methods do I have available?

All orders are sent by DHL Express or CTT Express Mail or Blue with the indication of next working day delivery to mainland Portugal and on the second business day to the autonomous regions of the Azores and Madeira.

The orders are shipped to the address you've selected as shipping address.

If you are not home at the time that arrives the courier for the delivery of my order what happens?

Is left a notice with the indication of the time and place where you can perform the lifting of the order.

What shipping methods do I have available?

All orders are sent by DHL Express or CTT Express Mail or Blue.

The orders are shipped to the address you've selected as shipping address.

If you are not home at the time that arrives the courier for the delivery of my order, what happens?

Is left a notice with the indication of the time and place where you can perform the lifting of the order or the agency itself of deliveries will be in contact with you.

Shipping
All shipments to Portugal can be free.
- Orders over 40€ are shipped by Express DHL, free of charge, arriving the following day for Mainland Portugal; Below this amount pay a fee 4.99€
- For shipping charge is taxed on the value of 5.99€. This type of payment and in situations where a delivery is not complained of absence of the recipient in your household, refusal, etc.), the WTO reserves the right to resubmit only after the order be paid in full, by other means of payment available to you, plus a rate of 5.99€.
- Put the Rest: are You going to stay temporarily without access to your domicile? Whether it is for motives of works, absence at work, or if you do not have a fixed place of residence, receciona your order in the Store room the closest to it, with the service Powered the Rest. For correspondence to be forwarded to the Store of the CTT, in the zone of the recipient shall appear in the designation "Put Rest Store **********", in the following order:

Name;
Put Rest Store *******;
Address Shop CTT;
Postal code Store the CTT.
The recipient of mail addressed to Put the Rest, to receive it, and have to identify.

The term conservation of mail addressed to the Set Remaining is the last day of the month following its receipt, after which it will be sent to Scrap Postcards.
The price applied to the service Put Remaining is 4.99€ and also a fee that is paid by the recipient in the act of picking up the order at the Store CTT (0,65€ + VAT).

The shipping prices for orders to the rest of Europe, are charged with the following values:
- Orders up to 1kg, 9.90€
- Orders 1 to 2Kg, 15.99€

The shipping costs for Brazil and rest of the world are of 24.99€. Please note that may be increased amounts of customs fees for each country.

For the rest of Europe, shipments may take 3 to 5 days.
For the rest of the world may take 5 to 7 days (until its on the border, we are not responsible for the time that the order may stay in their respective customs services of each country).

For the autonomous regions of Madeira and the Azores the rates of shipping and payment are the same as Mainland Portugal, but the delivery time is 2 to 7 business days.

How and where can I see the number of the object/number of the shipping?

When your order is completed you will receive an email with this information. If you do not get to see her get in contact with us for geral@welcomelover.fr or 223192134 or 910695839.

If the order does not arrive what should I do?

Please contact.

Can I pick up my order at the warehouse?

Yes, you can raise your order in our warehouse on Rua João das Regras, 176, 4000-291 Porto.

To what countries do you ship?

We deliver to the countries: Portugal, all the Countries of the European Union and Brazil.

If you did an order and you've selected an international destination, you may be subject to import duties and other taxes. These taxes are applied only when your order arrives to the destination and we don't have any control over these charges and we cannot predict their amount.

You are responsible for payment of all customs fees or other import taxes. It comes in contact with your customs for details before efetuares your order.

You must comply with all laws and regulations of the country for which the products are shipped. We are not responsible if you do not you comply with the legislation.

Can I lift in that time?

The orders are only available for collection on-site, after having the information that this is completed and together, you and our team, we will try to score the best time for you between 10h00 and 19h00.

Can I pay for my order when it is up?

No, all our orders with lifting in the warehouse already have to have the payment made by the other routes.

Returns and refunds

Don't forget that in the Welcome Lover your satisfaction is very important to us, you have 90 days to exchange or return your order, for any reason, even if it has been opened.